Question 1

What kind of businesses do you serve?

Accepted Answer

We serve U.S. business customers — primarily local service businesses such as healthcare and medical practices, home services contractors (plumbing, electrical, HVAC), residential and commercial cleaning companies, and logistics, cargo, and freight operators. Our service supports their conversational customer communication: support lines, appointment scheduling and confirmations, dispatch updates, and follow-up calls.

Question 2

Are you a marketing or lead-generation company?

Accepted Answer

No. We are an interconnect and business-communications service provider. We do not sell marketing campaigns, dialing services, contact lists, or automated broadcast messaging, and we decline onboarding requests for those use cases.

Question 3

How do you vet new customers?

Accepted Answer

Every business customer goes through a documented Know-Your-Customer process before activation. We identify the legal entity and the individuals authorised on the account, confirm the nature of the business, and record the intended communication use case. Accounts that cannot be verified are not activated.

Question 4

What happens if you suspect misuse of your service?

Accepted Answer

We monitor traffic patterns on our network. Where activity is inconsistent with a customer's stated use case, we contact the customer, and where appropriate place a hold on the affected traffic or numbers while the matter is reviewed. Confirmed policy breaches result in suspension or termination.

Question 5

How quickly do you respond to compliance and traceback requests?

Accepted Answer

We respond to legitimate traceback and information requests from upstream carriers, the FCC, law enforcement, and the industry traceback consortium within 24 hours of receipt. Requests can be sent to compliance@fastispusa.com.

Question 6

Do you allow custom caller ID?

Accepted Answer

Customers may present caller ID that they are authorised to use and that accurately identifies their business, so their own customers can recognise and return the call. We do not permit caller ID spoofing, misrepresentation of the calling party, or the use of numbers a customer has no right to present.

Question 7

Do you support high-volume automated calling?

Accepted Answer

No. Our service is designed for conversational business communication handled by people. Unlawful prerecorded-message campaigns and unauthorised high-volume automated calling are prohibited under our Acceptable Use Policy.

Question 8

Can you provide local and toll-free numbers?

Accepted Answer

Yes. We provision local numbers matched to the markets a customer serves and toll-free numbers for national customer support lines. Numbers are assigned to the verified business that will use them.

Question 9

What information should I include when contacting sales?

Accepted Answer

Describing your business, how your customers reach you today, your expected monthly call volume, and the communication use case you need helps our team prepare a suitable configuration and complete onboarding faster.

Question 10

Are you based in the United States?

Accepted Answer

Yes. Fast ISP USA is a U.S.-focused provider with a U.S.-based team supporting our business customers.

Frequently Asked Questions

Service, Onboarding, and Compliance

Talk to our team about your business voice requirements